Terms of Purchase

Last Updated: September 9, 2026

These Terms of Purchase apply to all purchases made through qanvirelzo.com.

By placing an order on our website, you agree to these Terms of Purchase together with our Terms of Use, Privacy Policy, Shipping Policy, Return Policy, and any other policies referenced on our store.

If you do not agree with these terms, please do not complete a purchase.

1. Seller Information

Purchases through qanvirelzo.com are offered by:

Company: KEYIN (HONGKONG) LIMITED

Company Address:
ROOM D5, 5/F, KING YIP FACTORY BUILDING
NO. 59 KING YIP STREET
KWUN TONG, KOWLOON
HONG KONG

Email: support@qanvirelzo.com
Phone: (681) 329-3505

Throughout these Terms, “Qanvirelzo,” “we,” “us,” and “our” refer to the business operating this online store.

2. Placing an Order

When you submit an order through our website, you are offering to purchase the products selected during checkout.

After your order is placed, you may receive an electronic confirmation showing that we have received your request.

This confirmation does not necessarily mean that the order has been finally accepted.

Orders may be reviewed for:

Product availability
Payment authorization
Shipping eligibility
Pricing accuracy
Address verification
Fraud prevention
Quantity limits
Other operational requirements

We reserve the right to refuse or cancel an order where permitted by applicable law.

3. Order Acceptance

An order is generally considered accepted once it has been approved for processing or fulfillment.

We may decline or cancel an order for reasons including:

Product unavailability
Pricing errors
Product information errors
Failed or declined payment
Suspected fraud
Abnormal purchasing activity
Shipping restrictions
Regulatory limitations
Duplicate orders

If we cancel an order after payment has already been collected, an appropriate refund will be issued where applicable.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, images, colors, specifications, dimensions, materials, and other details.

However, minor differences may occur because of:

Photography
Lighting
Screen settings
Manufacturing variations
Production batches
Packaging changes
Product updates

Customers should review the relevant product page before purchasing.

We may correct or update product information when necessary.

5. Product Dimensions and Fit

Many Qanvirelzo products are designed for use inside:

Closets
Drawers
Cabinets
Shelves
Desks
Kitchens
Bathrooms
Laundry areas
Other household storage spaces

Customers are responsible for reviewing product dimensions and determining whether an item is suitable for the intended space.

We strongly recommend measuring the intended area before ordering.

Minor dimensional differences may occur due to manufacturing tolerances or manual measurement.

6. Product Use

Customers are responsible for using products according to their intended purpose.

This may include:

Following assembly instructions
Avoiding excessive loads
Using products on appropriate surfaces
Keeping organizers dry where required
Avoiding unsafe modifications
Following applicable care instructions

Qanvirelzo is not responsible for damage caused by misuse, overloading, improper assembly, or use contrary to the applicable product instructions, to the extent permitted by law.

7. Pricing

Prices displayed on qanvirelzo.com may change from time to time.

We may offer:

Promotional pricing
Discount codes
Bundle offers
Quantity discounts
Limited-time sales
Special campaigns

The price applicable to your purchase will generally be the price shown and accepted during checkout, subject to correction of obvious errors where permitted by law.

8. Pricing Errors

Although we aim to keep pricing accurate, mistakes may occasionally occur.

If a product is listed at an incorrect price, we may:

Correct the error
Contact you for instructions
Cancel the affected order
Refund any amount already paid where appropriate

Where legally permitted, we are not required to fulfill an order at an obviously incorrect price.

9. Taxes, Customs, and Import Charges

Applicable taxes may be collected depending on the destination and legal requirements.

International orders may also be subject to:

Import duties
Customs fees
Brokerage charges
Government taxes
Carrier charges

Unless otherwise stated at checkout, these additional charges may be the responsibility of the customer.

10. Payment

Available payment methods are displayed at checkout.

By submitting payment information, you confirm that:

The information provided is accurate
You are authorized to use the selected payment method
The transaction is lawful
Sufficient funds or credit are available

Payments may be handled by third-party payment service providers.

We may not directly receive or store your complete payment-card details.

11. Payment Authorization

Orders may be subject to payment verification, authorization, or security screening before fulfillment.

A payment may be declined by:

Your bank
Card issuer
Payment provider
Fraud-prevention system
Other financial institution

Qanvirelzo is not responsible for delays or declines caused by independent payment providers.

12. Currency

Prices may be displayed in different currencies depending on website settings or customer location.

If your payment method uses a different currency, your bank or payment provider may apply:

Exchange-rate adjustments
Currency conversion
Foreign transaction fees
Additional processing charges

These fees are determined by the applicable financial institution and are not generally collected by Qanvirelzo.

13. Discount Codes

Promotional codes must generally be entered and successfully applied before checkout is completed.

Discounts may be subject to:

Expiration dates
Minimum order values
Product restrictions
Geographic restrictions
Usage limits
Customer eligibility
Combination restrictions

Unless otherwise stated, multiple promotional offers may not be combined.

14. Bundle and Multi-Buy Promotions

Some products may be offered through:

Buy-one-get-one promotions
Multi-item bundles
Quantity discounts
Free-item offers
Package deals

If part of a promotional bundle is returned, the refund amount may be recalculated based on the value of the products retained.

Any adjustment will be made in accordance with the applicable promotion terms and law.

15. Product Availability

All orders are subject to product availability.

Products may become unavailable after an order is placed due to:

Inventory changes
Supplier shortages
Stock discrepancies
High demand
Fulfillment limitations

If an item cannot be supplied, we may contact you and provide an appropriate solution, including cancellation or refund where applicable.

16. Quantity Restrictions

We may limit the number of items purchased by:

Customer
Household
Order
Payment method
Shipping address
Promotion

These limits may be used to prevent fraud, unauthorized resale, stock disruption, or misuse of promotional offers.

17. Shipping

Orders are shipped in accordance with our current Shipping Policy.

Shipping cost, availability, and delivery estimates may depend on:

Destination
Product
Carrier
Fulfillment location
Shipping method
Customs requirements

Delivery estimates are generally provided for guidance and are not guaranteed unless expressly stated.

18. Shipping Information

Customers are responsible for providing complete and accurate shipping details.

Please verify:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Contact information

Once an order enters fulfillment or shipment, address changes may no longer be possible.

19. Delivery

Once an order has been handed to a carrier, delivery may be affected by circumstances outside our reasonable control.

These may include:

Carrier delays
Weather conditions
Customs processing
Public holidays
Transportation disruptions
Local delivery conditions

Please review our Shipping Policy for additional information.

20. Multiple Shipments

Some orders may be fulfilled from more than one warehouse or location.

As a result:

Items may arrive separately
Delivery dates may differ
Multiple tracking numbers may be issued

Receiving part of an order does not necessarily mean that the remaining items are missing.

21. Order Changes

If you need to modify an order, please contact us as soon as possible.

Possible requests may include:

Address corrections
Product changes
Quantity adjustments
Cancellation requests

We will make reasonable efforts to help, but changes cannot be guaranteed once fulfillment has started.

22. Order Cancellations

Cancellation requests should be submitted promptly to:

support@qanvirelzo.com

Once an order has entered processing, packing, fulfillment, or shipment, cancellation may no longer be possible.

If the order has already shipped, you may need to receive it first and then follow the applicable return procedure.

23. Returns

Eligible returns are governed by our current Return Policy.

Do not send products to our company address unless our support team specifically instructs you to do so.

Approved returns may need to be sent to a designated return or fulfillment location.

24. Refunds

Approved refunds are generally issued to the original payment method.

Processing time may depend on:

Your bank
Card issuer
Payment processor
Financial institution

After we initiate a refund, additional time may be required before the funds appear in your account.

25. Exchanges

Exchange availability may depend on:

Product stock
Return eligibility
Item condition
Destination
Requested product option

In some cases, an eligible return followed by a separate new purchase may be required.

26. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives:

Damaged
Defective
Incorrect
Missing components

please contact support@qanvirelzo.com as soon as possible.

Include:

Order number
Description of the issue
Clear photographs
Video evidence where relevant

We may request additional information before determining the appropriate resolution.

27. Lost or Missing Shipments

If tracking indicates a possible delivery problem, please review the carrier information first.

Where appropriate, we may assist by reviewing:

Tracking history
Carrier records
Shipment status
Delivery details

Claims involving lost shipments may be subject to carrier investigation.

28. Refused or Unclaimed Packages

If a parcel is refused, not collected, or returned because of incorrect delivery information, additional charges may apply.

Where legally permitted, an eligible refund may be reduced by:

Original shipping charges
Return shipping costs
Carrier fees
Handling expenses

29. Fraud Prevention

We may review, hold, reject, or cancel orders that appear suspicious, unauthorized, or potentially fraudulent.

Additional verification may be requested before fulfillment.

These measures are intended to protect both customers and our business.

30. Resale and Commercial Purchases

Unless otherwise agreed in writing, products sold through Qanvirelzo are primarily intended for personal or household use.

We may limit or reject orders that appear to involve unauthorized resale, commercial redistribution, or abuse of promotional pricing.

31. Risk of Loss

Responsibility for products during shipment will be determined in accordance with applicable law and the shipping arrangement used for the order.

Nothing in these Terms is intended to reduce mandatory consumer rights.

32. Limitation of Liability

To the maximum extent permitted by law, Qanvirelzo and KEYIN (HONGKONG) LIMITED will not be liable for indirect, incidental, special, punitive, or consequential losses arising from a purchase or use of a product.

Nothing in these Terms limits liability where such limitation is prohibited by law.

33. Consumer Protection Rights

These Terms of Purchase do not override rights that cannot legally be waived.

If mandatory consumer law in your jurisdiction provides stronger protections than these Terms, the applicable law will prevail.

34. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

Such events may include:

Natural disasters
Severe weather
Government restrictions
Public emergencies
War or civil unrest
Labor disruptions
Carrier failures
Supply-chain interruptions
Technical outages

Performance may be delayed for the duration of such circumstances where legally permitted.

35. Changes to These Terms

We may revise these Terms of Purchase from time to time to reflect changes in:

Business practices
Store operations
Products
Payment systems
Legal obligations
Regulatory requirements

Updated terms will be posted on qanvirelzo.com with a revised “Last Updated” date.

For completed purchases, the terms in effect at the time of the transaction will generally apply, subject to applicable law.

36. Contact Us

If you have questions about an order, payment, cancellation, return, refund, or these Terms of Purchase, please contact:

Qanvirelzo
Website: qanvirelzo.com
Email: support@qanvirelzo.com
Phone: (681) 329-3505