Last Updated: September 9, 2026
This Privacy Policy explains how Qanvirelzo, operated by KEYIN (HONGKONG) LIMITED (“Qanvirelzo,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when you visit qanvirelzo.com, place an order, contact customer support, or otherwise interact with our online store.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide to Us
We may collect information that you voluntarily provide when you:
- Place an order
- Create an account where available
- Contact customer support
- Subscribe to marketing communications
- Submit a form
- Participate in a promotion
- Leave a review
- Complete a survey
This information may include:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order details
- Product selections
- Account information
- Customer-service messages
- Other information you choose to provide
Payment information may be processed directly by third-party payment providers. We generally do not receive or store your complete payment-card number.
2. Information Collected Automatically
When you visit qanvirelzo.com, certain technical and usage information may be collected automatically through cookies, pixels, log files, and similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Time spent on pages
- Shopping-cart activity
- Checkout activity
- Approximate location derived from technical data
- Interactions with advertisements or marketing content
We use this information to operate, analyze, secure, and improve our website.
3. How We Use Personal Information
We may use personal information for business purposes including:
- Processing and fulfilling orders
- Arranging shipping and delivery
- Sending order confirmations and updates
- Managing returns and refunds
- Responding to customer inquiries
- Providing product support
- Maintaining website functionality
- Improving our products and services
- Understanding customer behavior
- Preventing fraud and unauthorized activity
- Supporting analytics
- Managing promotions
- Sending marketing communications where permitted
- Delivering relevant advertising
- Meeting legal, tax, accounting, and regulatory obligations
- Protecting customers, our business, and our service providers
We may also use information for other purposes disclosed to you at the time of collection or where permitted by law.
4. Order and Transaction Information
When you place an order through Qanvirelzo, we use the information submitted at checkout to:
- Confirm your transaction
- Process payment
- Prepare your order
- Arrange delivery
- Provide order updates
- Respond to after-sales questions
- Manage returns or refunds
Transaction information may also be retained for accounting, fraud prevention, dispute resolution, and legal compliance.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functionality and improve your shopping experience.
These technologies may help us:
- Remember shopping-cart contents
- Save certain preferences
- Maintain website functions
- Measure website traffic
- Understand visitor behavior
- Improve site performance
- Support advertising campaigns
- Prevent fraudulent activity
- Personalize certain content
Some cookies may be necessary for the website to function, while others may be used for analytics, personalization, or advertising.
Depending on your location, you may be able to manage certain cookies through browser settings or consent tools made available on the website.
Disabling some cookies may affect the operation of certain features.
6. Shopify and Ecommerce Services
Our online store may be hosted or supported through Shopify and related ecommerce technologies.
Shopify may process information to provide services such as:
- Store hosting
- Checkout functionality
- Payment support
- Fraud prevention
- Customer account features
- Analytics
- Security
- Ecommerce operations
Information processed through Shopify may also be governed by Shopify’s own privacy practices.
7. Service Providers
We may work with third-party companies that help us operate our business.
These service providers may assist with:
- Ecommerce infrastructure
- Payment processing
- Order fulfillment
- Warehousing
- Shipping
- Customer support
- Email services
- Advertising
- Analytics
- Marketing
- IT services
- Fraud detection
- Website security
These providers may access personal information only to the extent reasonably necessary to perform their services, subject to applicable legal or contractual obligations.
8. Advertising and Marketing
Where permitted by law, we may use information about how you interact with our website to provide more relevant marketing or advertising.
We may work with:
- Advertising platforms
- Analytics providers
- Social media services
- Marketing technology providers
These third parties may use cookies, pixels, or similar technologies to help measure campaign performance or deliver interest-based advertising.
Depending on applicable privacy law, certain advertising-related disclosures may be considered “sharing,” “selling,” or processing for targeted advertising.
Where required, eligible users may have the right to opt out.
9. Marketing Communications
If you choose to receive promotional communications, we may send information about:
- New products
- Special offers
- Discounts
- Promotions
- Store updates
You may unsubscribe from promotional emails by following the unsubscribe instructions included in the message.
Even after opting out of marketing communications, we may still send important non-promotional messages related to:
- Orders
- Payments
- Shipping
- Returns
- Customer-service requests
- Account or service matters
10. How We Share Information
We may disclose personal information where reasonably necessary to:
- Fulfill orders
- Process payments
- Arrange delivery
- Provide customer support
- Operate our website
- Conduct analytics
- Support advertising
- Prevent fraud
- Meet legal obligations
Recipients may include:
- Payment processors
- Shipping carriers
- Fulfillment providers
- Technology vendors
- Marketing partners
- Analytics providers
- Professional advisers
- Government authorities where legally required
We seek to limit disclosures to legitimate business or legal purposes.
11. Legal Disclosures
We may disclose personal information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to legal process
- Satisfy a court order
- Respond to government requests
- Investigate suspected fraud
- Protect our rights or property
- Protect customers or third parties
- Enforce our policies or agreements
12. International Data Transfers
Because Qanvirelzo operates online and may work with service providers in different countries, personal information may be transferred to or processed outside your place of residence.
Privacy and data-protection laws may differ between jurisdictions.
Where required by applicable law, reasonable safeguards may be used for international transfers.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- Type of information
- Purpose of collection
- Customer-service requirements
- Tax or accounting obligations
- Fraud-prevention needs
- Legal requirements
- Applicable limitation periods
When information is no longer reasonably required, we may delete, anonymize, or otherwise process it in accordance with applicable law.
14. Data Security
We use reasonable administrative, technical, and organizational measures intended to help protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Improper disclosure
However, no online system, internet transmission, or electronic-storage method can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and devices.
15. Your Privacy Rights
Depending on where you live, privacy laws may give you certain rights relating to your personal information.
These rights may include the ability to:
- Request access to personal information
- Ask for inaccurate information to be corrected
- Request deletion of certain information
- Obtain a copy of certain personal information
- Object to certain processing
- Restrict certain processing
- Withdraw consent where applicable
- Opt out of certain targeted advertising
- Opt out of certain sales or sharing of personal information
- Appeal certain privacy-related decisions
Rights vary by jurisdiction and may be subject to legal exceptions.
We may need to verify your identity before processing certain requests.
To submit a privacy request, contact:
Email: support@qanvirelzo.com
Phone: (681) 329-3505
16. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on your jurisdiction, these may include rights to:
- Know what personal information is collected
- Access personal information
- Correct inaccurate information
- Request deletion
- Obtain portable copies of information
- Opt out of targeted advertising
- Opt out of certain sales or sharing
We will process eligible requests in accordance with applicable law.
We will not unlawfully discriminate against users for exercising privacy rights provided by law.
17. European and Similar Privacy Rights
Where laws such as the GDPR or similar privacy frameworks apply, personal information may be processed under lawful bases such as:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Consent where required
Eligible individuals may have rights including:
- Access
- Correction
- Deletion
- Restriction
- Objection
- Data portability
Where processing relies on consent, consent may generally be withdrawn at any time, subject to applicable law.
18. Children’s Privacy
Qanvirelzo is intended for adult shoppers and is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has submitted personal information improperly, please contact support@qanvirelzo.com so we can review the matter.
19. Third-Party Links
Our website may contain links to external websites, social media platforms, or other third-party services.
We do not control the privacy or security practices of independent third parties.
If you leave our website through an external link, we recommend reviewing the privacy policy of the applicable third party.
20. Business Transfers
If Qanvirelzo or KEYIN (HONGKONG) LIMITED is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction where legally permitted.
A successor entity may continue to process applicable information under this Privacy Policy or provide additional notice where required by law.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Business practices
- Website features
- Technology
- Legal requirements
- Regulatory obligations
- Services
When updates are made, the revised version will be posted on qanvirelzo.com, and the “Last Updated” date may be changed accordingly.
We encourage customers to review this page periodically.
22. Contact Us
If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact:
Qanvirelzo
Website: qanvirelzo.com
Email: support@qanvirelzo.com
Phone: (681) 329-3505
Company: KEYIN (HONGKONG) LIMITED
Company Address:
ROOM D5, 5/F, KING YIP FACTORY BUILDING
NO. 59 KING YIP STREET
KWUN TONG, KOWLOON
HONG KONG
Last Updated: September 9, 2026