Last Updated: September 9, 2026
At Qanvirelzo, we want you to feel confident when shopping for home organization products through qanvirelzo.com.
If something is not right with your order, please review the return terms below and contact our customer support team before sending any item back.
1. Return Eligibility
A product may be eligible for return if it:
- Is requested within the applicable return period
- Is unused or only reasonably inspected
- Remains in its original or substantially original condition
- Includes original packaging, accessories, labels, manuals, or included parts where applicable
- Has not been significantly worn, altered, stained, damaged, or misused after delivery
We may request photographs, videos, or additional information before approving a return.
Certain items may have different return conditions depending on their product type, hygiene considerations, customization, or condition.
2. How to Request a Return
Before returning any merchandise, please contact us:
Email: support@qanvirelzo.com
Phone: (681) 329-3505
Please provide:
- Your full name
- Order number
- Email address used at checkout
- Product you wish to return
- Reason for the return
- Photos or videos where the product is damaged, defective, incorrect, or otherwise problematic
If the return is approved, our support team will provide the applicable return instructions.
Please do not send products back without prior authorization.
3. Return Address
Do not automatically send merchandise to our company address.
Depending on the product, warehouse, supplier, fulfillment location, or destination, approved returns may need to be sent to another location.
Our customer support team will provide the correct return address after reviewing your request.
Unauthorized returns may not be accepted or processed.
4. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Customers may be responsible for return shipping when the return is due to reasons such as:
- Change of mind
- Ordering the wrong product
- Ordering the wrong size or quantity
- No longer needing the product
- Personal preference
- Incorrect measurements taken before purchase
If the item arrived damaged, defective, or incorrect due to an error attributable to us or the fulfillment process, please contact us before returning it.
We will review the issue and provide the appropriate next steps.
5. Damaged or Defective Items
Please inspect your order soon after delivery.
If an item arrives damaged, defective, or unusable, contact support@qanvirelzo.com as soon as possible.
Please include:
- Your order number
- A clear description of the issue
- Photos of the product
- Photos of the packaging where relevant
- Video evidence if needed
Do not dispose of the product or packaging before the initial review is complete unless necessary for safety reasons.
Depending on the circumstances, the available resolution may include:
- Replacement
- Full refund
- Partial refund
- Another appropriate remedy
6. Incorrect Items
If you receive a product that does not match your order, please contact us promptly.
Include your order number and clear photos of the item received.
Once the issue is reviewed, we will provide the appropriate instructions.
7. Missing Items
Some orders may be shipped in separate packages.
Before reporting an item as missing, please check whether:
- Multiple tracking numbers were issued
- Part of the order is still in transit
- Different items were shipped from separate fulfillment locations
If all available shipping information indicates that the full order should have arrived and an item is still missing, please contact us.
8. Items That May Not Be Returnable
Where permitted by applicable law, certain products may not qualify for return.
These may include:
- Heavily used items
- Products damaged through misuse
- Items showing excessive wear
- Customized or personalized products
- Final-sale or clearance items where clearly identified
- Gift cards
- Products that cannot reasonably be resold for hygiene or condition reasons
- Unauthorized returns
- Items returned with missing major components
If you are unsure whether your product qualifies, please contact us before sending it back.
9. Home Organization Product Considerations
Because many Qanvirelzo products are designed for specific spaces, dimensions, shelves, drawers, cabinets, closets, or storage purposes, customers should review product measurements before ordering.
A return requested because an item does not fit a particular space may be treated as a change-of-mind return where permitted by law.
We strongly recommend measuring the intended area before purchase.
10. Exchanges
If you would like a different:
- Size
- Color
- Style
- Product variation
please contact our customer support team.
Exchange availability depends on inventory and return eligibility.
In some cases, the simplest option may be to return an eligible product and place a new order separately.
We cannot guarantee that a preferred replacement will remain in stock while a return is being processed.
11. Refunds
Once an approved return is received and inspected, we will determine whether it meets the applicable return requirements.
If approved, the refund will generally be issued to the original payment method.
The time required for funds to appear may depend on:
- Bank
- Card issuer
- Payment processor
- Financial institution
Additional processing time may occur after we submit the refund.
12. Partial Refunds
A partial refund may apply in certain circumstances, including where:
- Packaging is missing
- Accessories are missing
- The product shows unnecessary handling or wear
- Only part of an order is returned
- The product has decreased in value after delivery
Any deduction will be made only where appropriate and legally permitted.
13. Original Shipping Charges
Original shipping charges may be non-refundable unless:
- The return resulted from an error attributable to us
- The product was defective
- Applicable law requires otherwise
- Another store policy provides otherwise
Return shipping costs may also be deducted from an eligible refund where legally permitted.
14. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
We will try to accommodate cancellation requests before fulfillment begins.
However, once an order has entered:
- Processing
- Packing
- Fulfillment
- Shipment
cancellation may no longer be possible.
If the order has already shipped, you may need to receive it first and then request a return under this policy.
15. Refused or Unclaimed Deliveries
If a package is:
- Refused
- Not collected
- Returned because delivery could not be completed
- Returned because the customer provided incorrect shipping information
additional costs may apply.
Where legally permitted, any eligible refund may be reduced by:
- Original shipping charges
- Return shipping costs
- Carrier fees
- Handling expenses
16. Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please first:
- Check around the delivery location
- Ask household members
- Check with neighbors where appropriate
- Review delivery photos or carrier notifications
- Contact the carrier directly
If the package still cannot be found, contact us with your order number and tracking information.
We will assist with available information where reasonably possible.
17. Promotional and Bundle Orders
Returns involving:
- Bundle offers
- Buy-one-get-one promotions
- Free-item promotions
- Quantity discounts
- Multi-product offers
may require the refund amount to be recalculated.
If returning part of a promotion changes the original qualifying conditions, the refund may be adjusted based on the value of the products retained.
18. Return Processing Time
Once an approved return reaches the designated return location, please allow a reasonable period for inspection and processing.
Processing times may be longer during:
- Public holidays
- Promotional campaigns
- High-volume sales periods
- Carrier disruptions
- Other unusually busy periods
19. Chargebacks and Payment Disputes
If you have an issue with an order, we encourage you to contact us first so we can try to resolve the matter directly.
Opening a payment dispute while an active return or refund request is being reviewed may delay resolution.
Nothing in this section limits any legal rights you may have under applicable law or through your payment provider.
20. Consumer Rights
Nothing in this Return Policy is intended to limit or exclude rights that cannot legally be waived.
If mandatory consumer-protection laws in your jurisdiction provide stronger rights than the terms stated here, those legal protections will apply.
21. Contact Us
For questions about returns, refunds, exchanges, damaged products, incorrect items, missing items, or cancellations, please contact:
Qanvirelzo
Website: qanvirelzo.com
Email: support@qanvirelzo.com
Phone: (681) 329-3505
Company: KEYIN (HONGKONG) LIMITED
Company Address:
ROOM D5, 5/F, KING YIP FACTORY BUILDING
NO. 59 KING YIP STREET
KWUN TONG, KOWLOON
HONG KONG
Please note that this company address is not automatically a merchandise return address. Contact customer support first and follow the return instructions provided.
Last Updated: Sep